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5.
______? I prefer l sten ng to jazz.

That’s nterest ng. My favor te s nger s Lou s
______? Armstrong. I really love h m.
Mary Jane

I don’t know much Well, I th nk I love h s vo ce
about h m. ______? and the rhythm n h s songs.

Which of the following questions DOES NOT Mary ask Jane?

A) How often do you listen to music B) Why do you like him
C) Who is your favourite singer D) What type of music do you like

6. A research company asked 100 people about why they usually called customer services. Here are their
answers:
• 35 people called to ask for a service.
• 20 people called to make a reservation for transportation.
• 15 people called to get information.
• The rest of them called to complain about products they bought.
Which of the following shows the results of the research?

A) Percentage B) Percentage
35 35
30 30
25 25
20 20
15 15
10 10
5 5
0 Reason 0 Reason

C) Percentage D) Percentage
35 35
30 30
25 25
20 20
15 15
10 10
5 5
0 Reason 0 Reason

make a complain about
ask for a service get information
reservation products

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