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5.

Samsun Oven Company, Hello! V ctor Gardner s
how can I help you? speak ng. I bought a
m crowave oven from your
company last year. I th nk t s
I am sorry to hear that.
The problem may be w th broken down. It doesn’t work.
the electr c ty system of I press the buttons, but
the oven. Can you g ve me Secretary there s no act on.
your address, please?

32 Ma n Road, Venus
nd
OK. We have a techn cal Street No:32 Ma nland.
serv ce there. They are
go ng to come to your V ctor
house and repa r t w thout
any money. Because our
products are under warranty
for f ve years.

Which of the following is CORRECT according to the conversation above?
A) Victor’s oven won’t be under warranty for the next four years.
B) Victor called the call centre to complain about a product.
C) There is no technical service in Mainland to repair Victor’s oven.

D) The secretary understood the problem and will repair it by herself.

6.
Kate: Would you like to come to my birthday party on Saturday?
Jane: I am sorry, I can’t come over because I am going to Greece for my beach holiday.

Liz: Shall we have a picnic together on Sunday?

Emma: I’d love to, but I feel ill and I must stay in my bed for a while.

Mary: What about drinking something and chit-chatting at a café after school?

Ava: I would love to, but I have an appointment with my dentist. I have a terrible toothache.

Which of the pictures is NOT related to the people’s excuses?

A) B) C) D)

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