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TEST ON THE PHONE
3
New Generation Test

6. Lilly : Hello! I am Lilly from Platinum Airways customer service. How can I help you?
Drake : Hi! I want to book a flight ticket from New York to Paris.
Lilly : Sure. When do you want to travel?

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Drake : I want a return ticket. August 15 and August 28 .
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Lilly : Can I have your full name and phone number, please?
Drake : Drake Granger, 05243214866.
Lilly : Thanks for the information. Your flight is reserved. Have a good flight.

Drake : Thanks.
Which of the following DOES NOT have an answer in the conversation?
A) What are the dates of the flights? B) What is Drake’s reason for traveling?
C) Why does Drake call customer service? D) What is the destination of the flight?

7. Mr. Weasley : Hi! This is Fred Weasley. Is Mr. Riddle there?
You : Hello Mr.Weasley. Yes, he is at his office now.

Mr. Weasley : May I talk to him, please?
You : Sure. Don’t hang up the phone, please. I’ll put you through.
Mr. Weasley : OK. I’m waiting.
…

You tell your manager who is calling, but he doesn’t want to talk on the phone at the moment. You have to give
an excuse to the man on the phone.
According to the information above, what should you say to Mr. Weasley?

A) Mr.Riddle will talk to you in a minute.
B) Sorry, but he isn’t at his office now. Never call him back again.
C) Mr. Riddle is in a meeting. He will get back to you as soon as possible.

D) I’m afraid he doesn’t answer strangers’ phone calls.

8. You are having a video chat with your buddy. Suddenly, your mother calls you on the phone. You must answer
it.
Which of the following CAN NOT you say to your friend?
A) My mother is calling. It must be important.
B) Let’s go on talking.
C) I have to finish the conversation. My phone is ringing.

D) I’ll call you later. I must speak to my mum.

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