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5. Secretary : Omage Customer Services. How can I help you?

Abdullah : Hi, this is Abdullah speaking. On Saturday, I would
like to fly from Izmir to Gaziantep.

Secretary : Let me help you. There are two flights then. Which
one do you prefer? 06:00 a.m. or 10 p.m.?
Abdullah : I would like to fly in the morning.

Secretary : Ok. Do you want to have a single or return ticket?
Abdullah : Single, please.
Secretary : Can I have your name and surname?

Abdullah : Abdullah Dumlu.
Secretary : Your date of birth, please?
Abdullah : March 21, 1978
Secretary : Well. Can I have your HES code?

Abdullah : Sure. It is 12A4-B678-90.
Secretary : Can you repeat that, please?
Abdullah : 12A4-B678-90.

Secretary : Thank you for the information. Your flight is reserved. The flight leaves from Izmir at 06:00, and it
arrives in Gaziantep at 07:15. You must confirm your ticket via our call center or from our website
in two days.
Why did Abdullah call the customer service?
A) To complain about the transportation B) To buy a plane

C) To book a flight ticket D) To return a product

6.
th
Galileo was born in Italy, on the 15 of February in 1564. He was an Italian scientist.
Everybody knows him as the father of modern Physics. He graduated from the primary
school in Florence. In 1581, he started to study medicine at Pisa University but left it
because of the financial problem. In 1583, he started to study mathematics at Pisa
University and six years later, he became a professor at mathematics. Galileo invented
the first modern telescope. He worked on astronomy and made new discoveries about
th
it. He died on the 8 of January in 1642.
Galileo

Which of the following questions DOES NOT have an answer in the text?
A) How did he die? B) Why did he leave Pisa University?
C) What were his achievements? D) Where and when was he born?

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