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3.
WAYS OF COMMUNICATION BETWEEN 7 - 18 YEARS

80
75
70
Prof. James Brook held a survey about 60 65
ways of communication on primary, 55 50
50
secondary and high school students. 40 40
40
He wanted to know how they kept in
30
touch with their friends. The results 20 25
were amazing. He showed the results 10 15 15
of the survey on a magazine. 0 5 5
0
Texting Making a Writing Sending
a message video call letters emails
PRIMARY SCHOOL STUDENTS
SECONDARY SCHOOL STUDENTS
HIGH SCHOOL STUDENTS

Which of the following is CORRECT according to the graph above?

A) The majority of primary school students prefer making a video call.
B) Secondary school students write more letters than high school students.
C) High school students text messages fewer than secondary school students.
D) All students prefer sending emails to their friends most.

4. Sera
Call center

NEW GENERA TION TEST

Cell center : Windows Company. How may I help you?
Sera : Hi, this is Sera DORA calling. I bought a laptop from your company last week. But I still
don’t have it. When will the cargo bring my computer?
Cell center : Let me look at the system to see where your product is. Oh! We are sorry, the product is
still at the company. Because of covid-19, all cargo companies are very busy. I am taking a
note about your product to send it quickly.
Sera : Oh! I have a project to finish until next Friday on my computer. I think I will be late to give
my project on time to my I.T. teacher.
Cell center : I am very sorry to hear that. You must wait for two days.
Sera : OK. Good bye.

The costumer phones the call center to _____.
A) ask how she will get her money back B) learn some details about her product
C) report her problem about the delivery D) make a complaint about the product

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