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TEST ON THE PHONE
5
New Generation Test

6. Mathilda and Betty are in a conversation. They are talking about the pros and cons of mobile phones.
Mathilda : Telephones provide people to connect easily. It is also very easy to connect to the Internet with
new smartphones.
Betty : I don’t think so. They can be very harmful if you don’t use them moderately.
Mathilda : To me, they are very enjoyable. I can do many fun things on my phone.
Betty : ______________ .

What can Betty say to change Mathilda’s mind about the pros of mobile phones?
A) You can also use them for emergencies
B) With the help of technology, new smartphones change a lot

C) However, they disturb concentration and cause addiction
D) Smartphones don’t have any cons so you should use them

7. Lauren : Hi! It’s Lauren speaking. May I speak to Helen, please?
Taylor : Sure. ____________ , please. I’ll get her.
------- After 30 seconds -------
Lauren : I’m sorry, but she isn’t available at the moment.

Taylor : Can you tell her to call me as soon as possible?
Lauren : Of course.
Which of the following DOES NOT complete the conversation?

A) Hold on a moment B) Wait for a minute
C) Don’t hang up the phone D) Repeat that again

8. Neil works at a municipality call center. Someone calls and says his car is broken. Neil is a polite person, but he
knows that he can’t solve this problem.
According to the information above, which of the following should Neil say?

A) B)
Could you please tell me your Thank you for call ng. I am
exact locat on? send ng a repa rman
mmed ately.

C) D)
I’m sorry to hear that but I th nk Don’t d sturb mun c pal ty call
you called the wrong number, center for your broken car aga n.
s r. You should call a repa rman. We don’t f x cars.

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