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TEST ON THE PHONE
5
New Generation Test

3. I. No, thanks. I’ll call later.
II. Hi, this is Nina. May I speak to Cindy, please?
III. Cindy isn’t available now. Would you like to leave a message?

IV. Hi, I’m Zach. How may I help you?
Which of the following is the correct order of the sentences in the phone conversation above?
A) IV – II – III – I B) I – III – II – IV C) III – I – II – IV D) IV – III – I – II

4. David : Hi, this is David. May I speak to Jamie, please?
Helen : Hi, David. Hang on a moment, please. I’ll get him.

David : Sure.
Helen : Sorry, but Jamie is busy at the moment. Would you like to leave a message?
David : Yeah, can you tell him to call me back as soon as possible?
Helen : Of course. I’ll tell him.

Which of the following is NOT correct according to the conversation?
A) Jamie isn’t available at the moment of conversation.
B) David leaves a message for Jamie.

C) Helen is the receiver of David’s message.
D) David didn’t call Helen to speak, but he talked to her on the phone.

5. The chart below shows 100 people’s reasons for reaching call centers.

50
45
40
35
30
25

20
15
10
5

0
report a burglary change an tem make a doctor make a d nner
appo ntment reservat on

Which of the following is CORRECT according to the chart above?

A) Most people called to change a product.
B) Thirty people made a call about health.
C) Only a few people called for an emergent situation.
D) Nearly half of the people called for a restaurant reservation.

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