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TEST ON THE PHONE
5
New Generation Test

1. A research company made a survey on 100 people about why they called customer services last month. Here
are the results:

• More than half of the people called to buy a ticket for air transportation.
• Only a few people made a call to learn about something more.
• The rate of the people who make a complaint and who return a product are the same.
Which of the following charts show the correct results?

A) B)
15%
20%
15%
55% 50%
20% buy a t cket
20%
5% report a problem
return a product
C) D) 10% get nformat on
15%
10% 25%
15% 45%

55%
25%

2. The people below are talking about the reasons for using smartphones.

I check my I get help from my I make video calls I share my photos
students' smartphone to with my friends. and comment on
homework from pay my bills. my friends’ posts.
my smartphone.

Ashley Isaac Bob Jasm ne

Which of the following is CORRECT according to the conversation above?

A) Ashley uses her smartphone to have fun with her students.
B) Isaac uses his smartphone for financial purposes.
C) Bob never keeps in touch with his friends from his smartphone.
D) Jasmine would rather not use social media on her smartphone.

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