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7. We live in an interactive world nowadays. We prefer doing everything online or on the telephone. Call centers
are the main part of this event. People call and ask them for help for a lot of purposes. A company made a
survey on one thousand people about this topic last week and published it on their websites. Here are the
results:
Three hundred and twenty people wanted to report a problem about a product.
Two hundred and fifty customers called to have much more information.
One hundred and fifty people called to make a plane reservation.
The others wanted to give a product back.
Which option shows the CORRECT results of the survey above?
A) B)
book a ticket 280 book a ticket 320
make a complaint 320 make a complaint 250
return a product 150 return a product 280
learn about 250 learn about 150
something more something more
C) D)
book a ticket 150 book a ticket 150
make a complaint 280 make a complaint 320
return a product 320 return a product 280
learn about 250 learn about 250
something more something more
8. Megan is playing a game on the Internet. She should choose the correct moves and find Adam's favorite
extreme sport.
START
Adam would rather carry a backup parachute before PRACTICE EXAM
jumping out of a helicopter. Also, he has to check the
weather conditions and the wind.
SKYDIVING BASE JUMPING
The aim of this sport is to reach the He prefers exploring the mysterious
finishing line on snowy ground. caves with a group of people.
SKIING ICE-CLIMBING CANOEING CAVING
Adam’s favorite extreme sport is ________.
A) skiing B) ice-climbing C) canoeing D) caving
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