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TEST 3

ON THE PHONE NEW GENERATION TEST

3. Helen : This is Helen speaking. May I speak to Raymond, please?

Taylor : Sorry, but Raymond has gone out.
Helen : I am his friend from school. Can I leave a message?
Taylor : Of course.

Helen : Could you please tell him to contact me as soon as possible? It’s
important.
Taylor : Sure. I will take a memo.

Which one can be the memo Taylor holds?
A) B)
Raymond Raymond
Helen from your school left a message
Your fr end, Helen called you when you for you. She wants to go out w th you
were out. She w ll call you back aga n. as soon as poss ble.
Taylor Taylor

C) D)
Raymond Raymond
Your schoolmate Helen called when you Helen, your fr end from your school,
were out. Contact her mmed ately when called and she sent a message to your
you get home. I th nk t’s an emergency. phone. Check your message box.
Taylor Taylor

4. Linda : Hello! I am Linda from Brooklyn Airways customer service. How can I help you?

Nancy : Hi! I want to book a flight ticket from New Jersey to Paris.
Linda : Of course. When do you want to travel?
Nancy : I want a return ticket. August 14 and January 25 .
th
th
Linda : Can I have your full name and phone number, please?
Nancy : Nancy Williams, 0985452313.
Linda : Thanks for the information. Your flight is reserved. Have a good flight.
Nancy : Thanks.

Which of the following DOES NOT have an answer in the conversation?
A) What are the dates of the flights?
B) Why does Nancy call customer service?

C) What is Nancy’s reason for traveling?
D) What is the destination of the flight?

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