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TEST 3

ON THE PHONE NEW GENERATION TEST

5. You have a school project and you have to finish it with your partner, Pearl. You call her but her sister answers the phone. She
says that Pearl is busy now. However, you have to finish the project today and you need to contact her.
What would you say to Pearl’s sister politely on the phone?
A) It’s OK. I can call her another time.

B) I wanted to invite her to a concert. Can you deliver my message?
C) Give the telephone to Pearl now! I can’t wait.
D) Can you tell her to call me as soon as possible? It’s an emergency.

6. The chart below shows 100 people’s reasons for reaching call centers.

50
45
40
35
30
25
20
15
10
5
0
report a burglary change an tem make a doctor make a d nner
appo ntment reservat on
Which of the following is CORRECT according to the chart above?
A) Most people called to change a product.

B) Thirty people made a call about health.
C) Only a few people called for an emergent situation.
D) Nearly half of the people called for a restaurant reservation.

7. *Here is the list of phone calls Mr. Robertson should do.

• Doctor appointment
• Restaurant Reservation

• Customer Service
• Swimming Lesson

Which of the following introduction sentence IS NOT suitable for his list?

A) Hi! Is Dr. Watson available tomorrow? I need to consult him.
B) Hello! Which food can you bring the fastest? I’m very hungry.
C) Good afternoon. Do you have a free table for this dinner time?
D) Good morning. I have a problem with my Internet connection. Can you help me?

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